SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I took on my 4 T or 3 T for height 94 perfectly, the only very large armholes in the sleeves, up to the waist, you have to suture
Beautiful dress
The dress is gorgeous. Very chummy. They took it for growth. The purchase is very satisfied. We will order from this store more. I recommend to buy and shop too.
The dress is beautiful, elegant. I expected that the upper tulle of the dress will be softer and more pleasant to the body than it was actually. But the lining is soft cotton. I took the size 6 for growth, so I did not measure it yet. I thought it would be the largest of all ordered in this store, it turned out to be the shortest. Another dress in the same store size 5 was 60 cm long. This dress is size 6, but in length only 56 cm. Either this is such a model, or it is small against the background of other dresses. On the dress itself, the size is not indicated. And on the site the store did not write the size of the dress in centimeters, so I can not tell what size I was sent in fact and whether it corresponds to the claimed.
Super, super adorable dress! My granddaughter wore it last night for a party and she looked beautiful! For the price, it’s well made enough - just need to trim some threads. Fast shipping and excellent service!
Arrived fast.
It was my favorite, the color is beautiful. Superior quality than expected.
The dress is very nice. The fabric is very soft, the color is like in the photo. The fabric on the bottom has very good quality, very good cotton. The size is the one. It came very fast.
Dresss is flowy n beautiful ... thanks
хорошее качество
Got it. Good one.
Very beautiful dress gently pink color! Thank you, the daughter is delighted! Dress with cotton lining in full length. Suitable for both walks and approaches to guests, quite elegant.
The dress is super, light, gentle, took two things from the store-everyone is happy, all as in the photo, the granddaughter will come to try on, took on reviews, so about the size of nothing, we have a miniature, small hope will be just (she is 2 years old) if I do not forget later I will write the growth in detail and post the photo