We do our best to serve our customers the best that we can.
We will refund you if you return the items 7 days of your receipt of the item. However, you should make sure that the items returned are in their original condition.
Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please leave 5-STAR rating feedback. If you are not satisfied with the items you ordered, please contact us before leaving negative feedback, we can work together to resolve any issue for you!
Plush Toys Care Instructions
Please use dry cloth when cleaning (if necessary, can brush),use a little neutral detergent to focus on removing stains, then dry it.
The whole washing.
1,Pour warm water into the pool and pour the neutral detergent into the pool and stir well.
2,Place the stuffed toys into the water and gently rub .
3,Take out from the water and clean again with clear water.
4,Use a towel and gently squeeze out the moisture sorption.
5,Adjust the shape of plush toys, reply prototype after drying in the sun.
6,After evaporation of water ,give a full body massage , then comb the hair.
1,To avoid tailors, fabric cracking and eyes off, please avoid using the washing machine or drying agent.
2,In order to maintain the shape and feel of fabric toys, regular massage, avoid strong squeeze.
3,Filler particle foam products, non machine wash.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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