Q: Is there a discount for large orders?
A: If you place a large order with us over a period of time, we will ship the goods together and give you a discount price.
Q: Are all the pictures real?
A: Of course, all of our images are 100% taken by our photographers
Q: Why is logistics so slow?
A: Actually, it’s not as fast as DHL FedEx because all of our products are low margin and free delivery service for most countries, which is a loss for some countries to be honest, but I believe logistics is not slow and can track where the information goes.
1. After your payment, due to the inventory situation and time difference, we will choose to ship your goods from our first available warehouse for quick delivery, we will carefully prepare the goods for you in about 1-5 days. Generally speaking, the delivery time is about 5-60 days, and even longer for ships from remote or underdeveloped countries.
2.We only ship to the confirmed order address. Your order address must match your shipping address.
3. The transit time of the service shall be provided by the carrier, excluding weekends and holidays. Transit times may vary, especially during holidays.
4. Tracking information will be provided within 2-5 days after shipment (some free logistics have no tracking information). If you still do not receive the goods when the delivery date is coming to an end, please contact us to extend the delivery date for you.
5.If you do not receive the goods within 60 days after payment, please contact us. We will track the shipment and get back to you as soon as possible. Our goal is customer satisfaction!
1.Upon receipt of the goods, if you find any problem with the goods, please contact us immediately and provide us with enough evidence. (tip: when opening a package, record the unsealed video.) If the product is really damaged, please take a photo and send it to our email or online chat to contact us. We will provide you with solutions or compensation.
2. You have 7 days to contact us and return the goods 15 days after receipt. If you have the item for more than 7 days, you will consider using it and we will not give you a refund or replacement.
3. All returned items must be in the original package and you must provide us with the shipping tracking number, the specific reason for return, and your order ID.
4. Upon receipt of the original state and packaging of your returned products with all components and accessories, we will refund you the full purchase amount.
5. If the goods arrive at your place and you don’t pick them up, it will be returned to us. Upon receipt of the goods, we will return or re-mail them to you as requested (you will be responsible for the return and mailing fee).
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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