Products:
300ml Web Celebrity Mini Train Humidifier retro
3.manual*1
4. filter
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Such a cute humidifier, I ordered it for my grandma and she loves it. Shipping was very fast, I didn’t expect it tbh
It’s even cuter in reality. It makes cute sounds. The color green is more a grey green which is so elegant
So fast,IT's good!
The humidifier came to Moscow very quickly in 2 weeks. All as in the picture is the same. Not yet. I don't know how it works. But visually very beautiful and cute
Beautiful, super fast shipment
Very cool steam engine, qualitatively executed. moisturizes poorly
It works very well. I love it.
It works well. Article a little smaller than I expected, and it only works connected to the current. Very nice, warm up well.
beautifuly made. as described. color is beautiful.shipping was fast. when it is turned on it sounds like train engine running. on the bottom it has nice led light.
Great thing! It has a color backlight that changes the light itself, the sound of the steam and steam. Everything works, I recommend the store!
They 've arrived very quickly. I loved them, they come in nicely packed and work super well.
Excellent Quality Diffuser 300ml USB Retro Train 2 colors, I highly recommend buying from this store for the Best Quality workmanship in this product. 5 Stars I'm very impressed with this Retro Train. I will be buying again from this store, but the Delivery came damaged (box crushed). MUST have better PACKAGE PROTECTION, I will ask from the Store or E-commerce for more Product Protection in future or I will buy from another store. I can not sell damaged box to customers in my country. Train Product was not damaged for anyone looking to just buy personally for home. 5 stars for seller quality. see photos
Very cool humidifier Took for a gift, delighted This charm is highlighted and makes the sounds of the steam engine for the first minute when turned on Sufficiently capacious, enough hour for 4 exactly When unpacking lost the spring, thought defective, be careful, instruction to help Oil did not add, surpassing flew from behind the essential oil instantly, with this I will not risk In general, the thing is fire
Terribly crumpled cardboard packaging. On the parcel as if the tank drove. Sorry, because. The humidifier was bought for a gift. Surprisingly, the engine itself was intact. I checked, it seems to work. Inside was water (drops). Looks like someone's already used it. Delivery 2 weeks. The engine itself is cute, as in the picture.
Cute, thank you!
Arrived in two weeks The product looks excellent
I loved it. It's better than what I said in the picture. The only bad thing is that I had broken chimneys coming but lae stuck. Because I have no idea how to unchange it and I didn't want to wait either, though it got to me in less than a week.