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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The dress is super. Fabric-pleasant thick cotton. As in the photo, even better. I wear 46-48, XL sat perfectly. Warm. It came very quickly. May 31 bought, June 18 received
I did not communicate with the store. It came quickly, but these idiots in the delivery of "5 Rost" lost their dress. No answer, no greetings for two months-money does not return. Very offensive.
Nice dress! Warm enough for + 10 + 15 ° C, on the chest to the 4th ideal, if you have 4 + then the waist part will be a little on 1 cm go to the chest On the parameters 96-74-106 the size of L sat perfectly, on the "two fingers" thanks to the shape of the spool slim. It is necessary to iron carefully, especially the gate rack. Loops are tight, the buttons are beautiful. Came in a couple of weeks at the CFO Very soft, pleasant fabric. No leads, packed perfectly.
158 cm 52 kg size m with ゅうしました to attack. こっ perspire Shin-it is straight. Messing up with a nail ながく みえ and cute! うら swirls solid than the, none also repeller unpick and is not. Haruna and perforated just right is of much Oh. HEATTECH and coat unpick and Haifu once, with even きれる ふゆ おもい. Anyway the shape is so cute, くろ also do you and おもい. The 6th ちく とどき with hesitation. The peculiar smell, but don't's-Mon if あらえ faux. Amid the chuck, so some ぎきはすこしたいへんかも
うすく! take the hair!
Платье отличное! На размер xs взяла s, все подошло, на рост 155 правда вышло длинновато
Dress, pleasant dense fabric, the goods came quickly
Платье пушка
I love this dress.
As on photo
Amazing dress, great quality and very accurate sewing! I’m very happy and ordered another colour straight away after I got the black one :) Highly recommended!
Good dress) The order reached MSc in 2 weeks But I was wrong with the size (
153 せん ちの けつ かう tut, hair blisters in Tut, hair blisters will, but Yu しょうふく. Refering to and plaited hair Party is むね just oh with barbed ET to do so there be refering to and size together to ゅうしたほうがよいです to attack. Chii ゃっくがうえすとま ちょい of accessory for party headpiece, so not only with けつ X いじ ょうはきるときめんどうです. ふゆ きこむ to that once かんがえ わんさ does not in helping may be. had better than fault きじ also took the firm. Recommend!!!