Product Information
Product Show
Return Policy
We do our best to serve our customers the best that we can.
We will refund you if you return the items 7 days of your receipt of the item. However, you should make sure that the items returned are in their original condition.
Feedback
Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please leave 5-STAR rating feedback. If you are not satisfied with the items you ordered, please contact us before leaving negative feedback, we can work together to resolve any issue for you!
Plush Toys Care Instructions
Cleaning Instructions
Please use dry cloth when cleaning (if necessary, can brush),use a little neutral detergent to focus on removing stains, then dry it.
The whole washing.
1,Pour warm water into the pool and pour the neutral detergent into the pool and stir well.
2,Place the stuffed toys into the water and gently rub .
3,Take out from the water and clean again with clear water.
4,Use a towel and gently squeeze out the moisture sorption.
5,Adjust the shape of plush toys, reply prototype after drying in the sun.
6,After evaporation of water ,give a full body massage , then comb the hair.
Note
1,To avoid tailors, fabric cracking and eyes off, please avoid using the washing machine or drying agent.
2,In order to maintain the shape and feel of fabric toys, regular massage, avoid strong squeeze.
3,Filler particle foam products, non machine wash.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Moving very don't thin too. Color a little more pink than that looks like in the picture
Very satisfied with the product. Fits the description.
top!
Exactly as in the picture. Perfect. Average thickness. Very white and clean. No smell. Arrived in 10 days in France. I recommend this store.
Contente de mon achat
Very nice carpet, the pink is as in the photo very pretty. Removable to wash it I'm delighted
A good nice mat, I like that the cover with a zipper and it can be removed and washed separately)
A little less thick than I thought but satisfied anyway
Perfect conform to the photo fast delivery very happy thank you very much,
Pleasantly surprised the carpet is well padded and looks good quality good value for money
Love it!!
Mat as in the photo, very soft, sewn from a pleasant thin fabric. The color is soft pink. The top cover is removable, you can wash without problems. Schöl in St. Petersburg for about 3 weeks. Play it soft and convenient. Slightly crumples and collects dirt from the floor, so you need to wash more often than the floors =)))
As described, recommend
Top received very quickly and good quality
Exactly like in picture. There is a zipper so it’s so Easy to wash
Livraison rapide conforme aux photos ! Je recommande !! Merci
Buy without hesitation super quality price and speed of sending ordered the 19/06 received 29/06 active store to messages I recommend
Fast delivery. Beautiful carpet!!!