* Please check the dimensions before buying to avoid any sizing problems.
* This bedding set does not include any quilt/duvet/comforter or filling or blanket.
* Since this product is made of coral fleece fabric, the fabric has great elasticity, so the size is a reference value, not an exact value.
* Please understand that due to the different shooting environments of the pictures, there will be color differences between the real object and the picture.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Amazing fast delivery…. Sleeps great… Top quality
Very soft and gentle)
Took a month to arrive to Portugal, came well packed, size corresponding to that bought 200x240, very soft. Loved recommend
The goods are very satisfied, came well packed, the color and size correspond to the description, the quality of the material is very good, without unpleasant smells, definitely recommend.
Very beautiful the only think I didn’t like is that I had to pay €27,- extra for tax
Set class, came on time, everything corresponds to the description, the store recommend
These are like sleeping on a cloud,I wanted to make sure to review them after their first wash and we are on the 4th wash and still super soft,the only thing I can say is the elastic on the edge has got a bit stretched but ultimately they still stay on the mattress no problem,I cant wait to get a second set
Soft and Warm, strong recommenced!
Nice underwear. Delivery just over a month
Very good quality and super comfortable for sleeping. You will never again out of bed.
Oh my goodness...This duvet cover is everything Ive been looking for.Value for the money is great until I start factoring in the new pillow cases,sheets,rug,and decor Ill be buying to really showcase this beauty.
Very beautiful, very soft and they sent a little jewel in the packaging, thank you
Still not used but everything looks goe off and also fast delivery to Belgie.
I looked for several months before going with this set. I was a little skeptical at what I would be getting for the price. I was so pleasantly surprised by how nice this set is,I am so glad I took the chance,it is beautiful
This was a Christmas present for my 13 year old that has to sleep with his fan on high even in the winter.Its super soft.The fluffy puffiness depends on what you put inside the duvet.We put his down comforter inside and its like sleeping in a cloud...Im officially jealous.I will definitely be buying a king for my room soon
Thank you very much to the store very pretty I like very soft and good quality I ordered outré sword fabrics