SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Платье пришло очень быстро, хорошо сшито но материал полиэстер ( для фотосессии на раз подойдёт
Splendid dress, very beautiful fabric, very nice finish, the dress is splendid. I recommend it warmly she is even more beautiful in real life than in photo. There is a little elastic in the fabric which makes it very nice, but it fits a little small. I do 1M French take then 1L if you do like me 1M French.
Приехало объединенной посылкой на НП в Украину. Синтетика, но на ощуп приятная, плотная, так что днём, в жару, в нем будет не комфортно совсем, разве что на фотосессию. Из-за расцветки в стиле Прованс, романтик и т.д. в ресторан в нем не пойти, как на пляж. Заказала размер Л и погорячилась, оно большое на параметры 88/72/98. в талии прям складки большие совсем свободно, буду ушивать. На рост 173 длина короткая, но прикрывает все что нужно, длинее не сделать, оно подскакивает. Бирка есть, все швы ровные, брака нет. Если б было хлопковое то цены б ему не было, а так синтетика и пока повода надеть нет. Муж сказал занавеска и от него попа стала больше.
It's divine. It looks great. If you're not too thin I recommend ordering one size more than you wear good material. I'll be back to buy. Good store recommended. Fast shop shipping.
Dress, fire!! Straight sexy!! Although mimic with ruffles
Beautiful dress in gentle shades Perfect for miniature girls! My parameters: Og 85 From 66 About 89 Height 156, weight 49 The dress of the store is presented in two shades: lilac and blue. In 3 sizes: S, M, L. On me s. On the side there is a secret zipper. Due to the rubber bands, the dress emphasizes the waist. Delivery to Bashkiria 1,5 weeks. Girls, pay attention to the cutout, for me the cutout was deep, so in the photo you can see, I sewed it a little. But this is a matter of taste
Super!)
The dress is simple, but how it sits. Emphasizes all the advantages. Delivery took 18 days. Packing is individual package and postal envelope. There was no label Size S, my parameters are 86-57-88, the dress came up. The material is thin and light, in the composition of spandex and polyester. Does not shine through. Sewing good, neat, there are no curves. I liked the dress!
Summer dress with floral print Material: Polyester, light, not translucent. The dress is pleasant to the body. Size S on my parameters 84-60-85, height 167 sat well on the figure, but too short for me. I definitely advise on growth below 160 and hips for more so that the village is comfortable and does not slip. Sleeves in the form of lanterns, at the end of the ruches. Has a beautiful deep neckline in the form of V. On the side there is a hidden zipper. Due to the rubber bands, the dress emphasizes the waist beautifully. The dress is definitely gentle and interesting. i recommend buying.
The dress came in a bag. When unpacking an unpleasant smell was not. Front and back in the center of the dress is assigned an elastic band, due to this, you will not see the tummy. Bottom on the dress and on the sleeves of the frill. Sleeves are sewn with lanterns. The dress is sewn qualitatively, all lines are even, strings do not stick out. The material does not crumple. The material of the dress is Spandex and polyester. On parameters 82-60-85 and height 162, dress size S, the village is excellent, but on my narrow hips the dress creeps up. He'll sit on his hips more than mine. Delivery took about a month, the track number was tracked.
The dress is exactly as in the store's picture! The height of 172 cm is very short, but due to assemblies it looks good. Threads do not stick out, the seams are neatly processed. Looks
Just a stunning dress!! Life looks much cooler! Well, it's straight madly beautiful, I highly recommend it! I on my parameters 84 58 89 height 163 ordered s, came up perfectly Quality is also excellent. No extra thread and other
The dress is wonderful! The fabric is thin but does not shine through, the model is assembled on elastic bands, thanks to this you can adjust the length of the dress. neck V-neck, sleeves of lanterns on elastic bands, on the side a small zipper for convenience (it is almost invisible). On the parameters of growth 159,89-68-98 took the size L size came up perfectly, I recommend to buy. Sewing neat without sticking threads and unpleasant smell when unpacking, Delivery three weeks to Moscow, the track is tracked completely, the packing is good.
The dress caught with its coloring and style. The dress looks very cute and at the same time quite frank. The size took S, on the parameters 83-65-89 sat perfectly on the figure. On the growth of 171 straight mini-mini. It will look good on growth to 160 cm. On the side it is fastened to a secret zipper. Material is very pleasant to the body, the composition (polyester, spandex) does not shine through. Sewing good, no claim, there is a tag.
Just a wonderful dress!!! As I wanted) the village is perfect)) I'm delighted! Thank you!)