Care:
Gentle wash at 30ºC / Do not bleach / Do not tumble dry / Iron on low heat temperature/ Wash inside out.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Chic suit. Just wow. I will order such a still correct but I will try on the size of the mentche to order. Pants are ideal for a length of 175 even stock is. But I don't pull my pants high. The shirt is too big. Sleeves are so generally long. I will roll up
Excellent suit, ordered 11.11 received 15.12. (Astana) on height 173 the length of the trousers approached, even a few cm is in stock. Blouse is bigger in the shoulders and long sleeves. How the oversize looks. The material is flowing, the volumes do not increase
Костюм в идеальном качестве, не пахнет, чистое , точно в размер и вообще очень крутой.. получила очень быстро в Тамбов. Буду Новый год встречать в этой красоте)))всем советую продавца!!!!правда есть парочка пятнышек , но я уверена это отстирается при первой де стирке.
Excellent quality! But why such long sleeves ????!!! Piero, straight in them)) and the buttons could be more elegant, (choir. That only one in appearance is a soup clasp at the blouse); and the elastic band is tugovata!
Excellent bone, the quality is chic, looks expensive, bought on the recommendation of a blogger. Height 186, length excellent
I ordered L for 90/75/105. Everything is fine. True Sorry not white color. Some kind of milk/ivory.
Beautiful color. Slightly stick out strings, but not seriously. Beautiful suit, I'm happy))))
Size M pants for height 175 (42 size) sat perfectly, if you are 180, then M will be short! Shirt m too long sleeves, take size s.
The kit is very nice. True, there are many small spots on the trousers. I do not know if they are washed. And one side seam on the pants of wrinkles, you need to remake. Ali Dispute Settlement Service approved a refund of 400₽ on the Atelier
Delivery to the Moscow region took three weeks. The costume is packed qualitatively. Quality is good. Some of the threads stick out, but it's easy to fix. Shade with yellow (warm). Artificial fabric, strongly electrolyzed. Antistatic will fix it (I hope). The smallest size S on parameters 88-64-88 and height 162 cm is great. Basically a shirt in the shoulders and collar. Sleeves are long and wide in the wrists. Pants are long, but with a heel of 12 cm is normal. The model of Postuma is very beautiful to buy I recommend. On tall girls (about 170 cm) will look chic. I did not communicate with the store.
Very cool! Waiting for the summer to put it on))) height 170 90/65/98 size l as in the photo
I am very pleased with this suit! It will be necessary to beat with accessories. Feels very pleasant, the packing is excellent. Came in 2 weeks
I took L, pants on the lining that is, in the summer you like I will be hot, I have a height of 168 sleeves and pants are slightly large, but if the heel is small cool!
Very fast delivery. Week!!! Very beautiful costume and quality and sewing. I liked everything. Recommend!!!!
Ordered "s" size for my 160cm, 50kg, 86-60-86. the pants is real long,but i hope it will be okay with high heels, but the set is ideal from 170cm -i think. the pants is perfect anyway all long have under material (i dont know the name), so not just short, its full long. The material is little transparent, but i dont mind. i wear with black bra when i try the dress, so u can see how..its okay. overall i like it, but a little oversize for me, i feel myself much more short and fat in this set. Seller was correct, shipping was long, but with tracking. thx a lot!
i usually wear L/Xl do I ordered L. but I advise you to take a smaller size. the fabriq is so good it is beautiful and suitable for any occasion
I do not know where to start because most everything is perfect! First of all the delivery arrived relatively fast, the quality is amazing and the fabric is super quality! Thanks to the store!
Nice shirt! The fabric is pleasant, with a light tint, the color is milky, it does not look cheap. You can wear an issue, you can put it in your pants. On the sides are cuts, so it is easy to fill only the front part. Cuffs, collar and linting buttons are made under satin. On height 158 and parameters 92-70-95 store recommended size L, it and took, I was satisfied, TK wanted an oversize pajama style. In this size, the sleeve is very long (cm photo), but I plan to wear by rolling the sleeves, so I'm not confused. Very satisfied with the suit. Everything came 3 weeks before Novosibirsk.
Mega fast delivery-ordered on July 16, the Office of the delivery service DPD came parcel on July 27. The costume is stylish, on OG 89, from 64, about 89 ordered size L-sits suit as in the photo from the store. On height 167 can be dressed with a heel.
Очень крутой костюм! Подкладка у брюк полная длина, как и говорил продавец ! На параметры 90-78-98 отлично подошли размеры м. Костюм свободный, приятный оверсайз! Мне очень нравится! В живую смотрится очень круто