Description:
Product parameters:
1. Rated voltage: 220V/110V
2. Frequency: 50hz
3. Input power: 280W
4.Water tank capacity: 100ml
Important note:
Warranty:
We offer one year warranty for the product. If there is any damage, We will send you free parts, please install them (we will send you the installation video). But if it is damaged by human factors, or if it is destroyed by external forces, you will need to pay some fees.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OhlaChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohlachic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Well received. Works very well, according to the description.
Exact as the decription. Works perfectly. I use it for my curls in the morning to reactivate them.
Works well, a full tank for a long time is enough, there is an instruction for Russian
Works perfectly well. Very well packed and super fast shipping.
Item according to description Extremely fast shipping Remains to try on the face
Good. Delivered in 3 days
Very very very nice!!!! Pretty, compact and functional. It works very well. Fast shipping +++++++ And ultra fast free shipping ++++++!! Everything is perfect.
i am surprised. I receive it in 3 days ! very very fast delivery . good store. nice item, I love the colours ! thanks you
Well received I am delighted store very serious recommended thank you
Thank you very much it's very good❤❤❤
Ordered on November 28 and received on December 7, super. Very well packaged, product conforms to the description, light product so easy to carry. Works very well and easy to use. I am delighted with my purchase. Thank you! I recommend the store
Ordered on November 28, received today on December 3 :) very fast delivery
Well received. Arrived fast enough. Look forward to testing it. Thanks to the store.
Very very satisfied with delivery times not even 1 week thank you for the store very well packaged
Compliant delivery and arrived super fast, good small device makes its taff works very well Very happy with my purchase I recommend this super reliable store
Item conform to the description delivery more than fast in 1 week after order, I recommend this store
Very good product, works very well received in 5 days. Very satisfied thank you!
Fast delivery 25 days. The description of the device and the appearance corresponds to the description. There is no smell of plastic. There is instruction in Russian language. Already managed to try in work. I liked everything, the sauna for the face is very pleasant. I recommend to buy.
Made hot steam very quickly. Small smell but surely due to the fact that it is new.
Delivery in 3 days. Packed perfectly. Works fine. Light. Easy to operate. Very happy. Advise